1. Introduction
This policy establishes the norms and procedures for the collection, use, storage, protection, and deletion of personal data of customers and employees of SOMMO. Our goal is to ensure that all data is handled securely and in compliance with applicable laws and regulations, including the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico.
2. Definitions
Personal Data: Any information concerning an identified or identifiable individual.
Controller: Natural or legal person who decides on the processing of personal data.
Data Subject: Natural person to whom the personal data pertains.
3. Data Collection
Personal data collection will be carried out only for legitimate and specific purposes, such as:
– Reservations
– Billing
– Loyalty programs
– Satisfaction surveys
– Marketing and promotions
The data collected may include, but is not limited to:
– Name
– Address
– Email
– Phone number
– Food preferences
– Payment information
4. Data Use
The collected personal data will be used exclusively for the purposes for which it was collected, unless consent is obtained from the data subject for other uses. Specific uses include:
– Confirming and managing reservations
– Processing payments and issuing invoices
– Sending promotions and special offers
– Conducting satisfaction surveys
5. Data Storage and Protection
Personal data will be stored securely and only for the necessary time to fulfill the purposes for which it was collected or as required by law. Technical and organizational security measures will be implemented to protect personal data against unauthorized access, alteration, disclosure, or destruction.
6. Data Access and Rectification
Data subjects have the right to:
– Access their personal data held by the restaurant.
– Request the correction of inaccurate or incomplete data.
– Request the cancellation of their personal data when they consider it is not necessary for the established purposes.
7. Consent
Consent from the data subject will be obtained for the collection and use of their personal data, except in cases permitted by law. Consent will be free, specific, and informed.
8. Data Disclosure
Personal data will not be disclosed to third parties without the data subject’s consent, except in cases permitted by law or when necessary to fulfill legal obligations.
9. Responsibilities
All restaurant staff handling personal data will be responsible for complying with this policy and the established security measures. Regular training will be provided to staff on the importance of personal data protection and compliance with the law.
10. Policy Changes
This policy may be modified at any time to ensure its adequacy to changes in legislation or the restaurant's practices.
Any significant changes to the policy will be communicated to the data subjects.
11. Contact
For any questions or requests related to this policy or the handling of personal data, data subjects can contact:
Address: Restaurante SOMMO Heroes Oaxaqueños 33, Localidad: Brisas de Zicatela, Colonia: Zicatela, Municipio: Santa Maria Colotepec, CP 70934, Puerto Escondido, Oaxaca
Email: gerencia@sommo.mx
Phone: +52 33 1904 8158
